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Getting
Started
•
How do I claim my £10
free?
Once you have downloaded and registered, you can log
into the software. Your account will automatically
be credited with £10 free for you to enjoy!
You will see £10.00 sitting in your BB account.
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•
Is this a pay game or is this
site just for fun?
You will receive £10 free when you register,
to try out the software. You will then need to make
a deposit once you have used your free cards in order
to continue playing. The minimum purchase amount is
£10.
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•
How much does it cost per card?
The card prices vary from 5p, 10p, 25p, 50p and £1
.
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•
How do I get started?
All you have to do is download the game software and
register with us!
If you are unsure how to download - click
here for download instructions. These are
simple to follow instructions for beginners.
Make sure you fill in your correct details when registering,
so we know where to send your winnings!!!
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•
How can I purchase credits?
We currently accept the following payment solutions:
Credit / Debit Cards (Mastercard/Maestro,Visa,Solo/Switch) Neteller, and Click2Pay accounts.
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•
Is it really safe to use a
credit card on line?
Absolutely Yes! We use a secure server with modern
encryption technology for all financial transactions.
Your account details are stored using 128-Bit encryption
behind multiple firewalls, where unauthorized access
is prohibited. Your credit card information always
remains confidential. We process thousands of transactions
daily, with zero problems to date. In fact, using
your credit card at King Jackpot is much safer than
using it at your local department store.
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• What is the minimum
deposit I can make?
The Minimum single deposit you can make at King Jackpot
is £10. Every deposit that you make at King
Jackpot we will give a % back on your deposit. We
will always give you something back.
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• When will my deposits
show in my bingo balance?
Your account will be credited immediately when you deposit at King Jackpot.
You are able to play immediately after your deposit shows up on
your account. Should there be a delay, please allow 15 minutes for the
funds to reflect in your account.
Should you not receive your credits then please contact
your bank and confirm that the deposit has been approved.
If approved then please email accounts@kingjackpot.co.uk
for further investigation.
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• When will my bonus
credits show in my account?
All bingo bonuses will be credited immediately to
your BB balance. Should you have any problems with
your credits showing up please contact our 24/7 support
centre at talk@kingjackpot.co.uk
for further investigation.
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•
Why can’t I change
my login name?
This is to protect you. We don't want people changing
their names and pretending that they are other people.
It has proved embarrassing for some of our friends
in the past who have been 'tricked'. Also it prevents
offensive names from being used.
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•
Will I be informed about your promotions?
We notify all our players by email of such events.
We send newsletters to the e-mail address you have
given in your account information at our site. If
you want to receive the newsletters make sure you
have written a valid e-mail address. You can also
view the latest promotions by clicking
here
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•
What is a Bingo Bonus?
Bingo Bonus is a separate account where all free money
is credited. You can earn Bingo Bonuses in any number
of ways: by opening a new account and making a deposit,
by all subsequent deposits, by introducing your friends
to King Jackpot or simply by being in chat and playing
our special games that are played daily in the Bingo
Room. Once your £ (real account) is equal to
zero then you will be able to use the funds in your
BB account to buy Bingo Cards. Once you make a purchase,
any future winnings that are generated from the BB
account will be credited to your real account.
• BB’s can only be used to buy Bingo Cards.
• Bingo bonuses can be obtained from every purchase
you make, as well as table games and promotions.
• You can not use your Bingo Bonuses to play
slots.
Click
here for more information about Bingo Bonuses
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• What is a CM?
- CM stands for a Chat Master. We have a team of chat leaders that come into the rooms to keep you entertained with Bingo table games and loads of free money giveaways.
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•
What time are the table games?
Table games are played when the CM's are in the rooms.
King Jackpot CL HOURS:
9am - midnight
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•
What is a Captain and how do I become
one?
In order to qualify to be a VIP in a given month you
need to have wagered over £4000 on Bingo in
the previous month. You will then receive an email
confirming that you are a VIP from our Customer Relations
Manager.
We offer you the following perks for being a valued
player:
- 40% Back on all deposits - That is 20% more than
normal players!
- Different speech bubble colors
- Exclusive promotions and competition
- Direct support from our Customer Relations Manager
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Playing the Game
• How do I play this
game?
Please visit How
To Play for detailed game instructions.
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How do I personalize my Persona?
Double Click on your avatar or you can choose "Options"
and choose "My Personality"
You can also change your clothes by sliding the diamond
shape (next to your King Jackpot avatar) up and down
icon! Try it, its part of the fun!
• I have no sound/ I would like to turn my sound
off!
To adjust your audio settings simply click on the
Option’s tab and then on ‘Settings’.
Click on the Play sound button to turn the sound on
or off.
• How do I find out which room my bingo buddies
are in?
Easy. Just click "view" and then "visitors"
this will show you a list of all our guests and tell
you what room they are in! If you see your friends
and want to join them, just click on their name to
highlight it, and click "go to room" at
the bottom of the screen. (Players that are highlighted
in black are players that are playing.)
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•
How is the prize money determined?
Each game's cash prize is based on the number of cards
played during games. A percentage goes towards the
prize for the next game and also towards the progressive
jackpots. The more cards played and the more players
playing bingo will increase the prize amount.
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•
I often use the same phrases!
Do I need to retype them each time?
No, you can type in common phrases and the favorite
sayings arrow to get yourself communicating faster.
You do this by clicking "options" then "my
favorite sayings", once in here you type in as
many phrases as you like, one below the next, and
click ok.
To use them, click the down arrow to the right of
your talk text-typing box and they will appear, just
click on the line you want to use and press enter.
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•
What is a bubble?
A bubble is a speech bubble that will appear above
your personality when you have typed a message in
the “talk bar” and hit “enter”.
This is a way for you to communicate with your fellow
bingo friends.
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• What if I get disconnected
during a game?
We have a great function in place called "Server
Plays On"
Should you get disconnected during a game, the server
will automatically complete your game for you. You
will be credited automatically if Bingo is won while
you are gone!
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•
I’ve still got a problem.
What do I do?
Simply e-mail us at talk@kingjackpot.co.uk
or contact us on live help click
Here.
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To Top Banking
• How can I withdraw
(cashins/ cash-out ) money from my account?
All withdrawals of £20 or greater may be withdrawn by clicking on the 'Withdraw' button in the Cashier section of the site, and following the instructions given. All other withdrawals must be requested by email to accounts@kingjackpot.co.uk
A withdrawal will be refunded to the most recent deposit method used at the time of the withdrawal.
Where this is not possible, and the withdrawal method to be used is not the same as the most recent deposit method used, then we will require an alternative method of payment for the withdrawal e.g. NETeller or Click2Pay. For example, MasterCard prohibits refunds in certain instances.
Proof of identity and address will be required in a number of situations, including the occurrence of any of the following:
- Where a withdrawal of £1,500 or greater is made; or
- Where a withdrawal is not made to your most recent deposit method; or
- Where certain deposit/withdrawal levels have been reached.
Please send us:
- A copy of the front and back of the credit card(s) used at the site in the past 30 days; and
- A copy of a recent utility bill (gas, electric, water, landline telephone) showing your name and address; and
- A copy of your valid driver licence or passport
These documents may be scanned and emailed to secure@kingjackpot.co.uk, or faxed to us at:
International fax number: +44 808 208 9871 (toll free); or
Local UK fax number: 0808 208 9871 (toll free).
Please click here for further banking information
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•
Can you transfer the money
directly to my credit card?
'We can refund withdrawals to all Visa card and most MasterCards. Unfortunately, MasterCard have a policy where they do not allow refunds to pre-paid MasterCards or MasterCards registered outside UK. In these cases we recommend Neteller or Click2Pay accounts.
Please
click
here for further banking information.
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•
How long does it take to
receive my winnings?
Once you make your withdrawal at the site, the withdrawal request is placed in a 24hrs pending period.
After the 24hr period your withdrawal becomes available for processing and is processed on the next business day
.
Withdrawals to NETeller account will reflect in your NETeller account within 24 hours after processing or we will pay you an EXTRA 10%!
- Now that's putting our money where our mouth is!
Once you make your withdrawal at the site, the withdrawal request is placed in a 24hrs pending period.
After the 24hr period your withdrawal becomes available for processing and is processed on the next business day
Withdrawals to Click2Pay account will reflect in your account within 24hrs after processing.
Wire transfers take between 5-7 business days to reflect (providing all details provided are correct and there are no delays as a result of incorrect or insufficient details).
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•
Where can I view the details
of my account?
- Click on the “View” button, which you
will find at the bottom of your screen, then click
on “My Account”. A new page will open
up in the background, which will contain your full
account details.
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Neteller
• What is NETeller?
The NETELLER Payment Network
Want to move your money online? Maybe kick a payment over to your favourite site or withdraw your winnings? NETELLER’s got you covered. When it comes to secure online payments we’re the fastest, the safest, the smartest.
With a free NETELLER account, you can do this and a lot more. Instant deposits, withdrawals, transfers to merchants and other NETELLER members – the NETELLER Payment Network does it all.
Join now to get your free NETELLER account and play today!
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Security
•
What currencies do you accept?
All transactions are in GBP currency.
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•
Are my details safe?
All customer data will be treated confidential and
is for internal use only.
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•
When will my credit card
be charged?
Your credit card will be charged immediately after
purchase, however, some banks can take at least 1
week to reflect a single transaction. After purchase
you will receive an email with the payment details.
We recommend to print out all transaction data, the
rules of the game and the payment methods and to keep
them at an easily accessible place.
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Which
port is being used by King Jackpot UK?
King Jackpot's Port Number is 10076.
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